How Much Does an 0800 Number Cost in the UK?
If you are researching how much an 0800 number costs, you need two answers: what you pay each month for the number, and what you pay when customers call. At UKTollFree.com, plans start from £14.99 per month with inclusive inbound minutes and a published overage rate. Callers on UK mobiles and landlines pay nothing — that is required by Ofcom for Freephone ranges.
Starter (£14.99) includes 100 minutes then 5p/min. Business (£29.99) includes 250 minutes, IVR, recording, and analytics. There is no setup fee on these plans.
UKTollFree.com 0800 pricing at a glance
Published plan prices are the clearest way to budget Freephone. Full feature lists live on our pricing page; the table below focuses on what most buyers ask first.
| Plan | Monthly price | Inclusive minutes | Thereafter | Best for |
|---|---|---|---|---|
| Starter | £14.99 | 100 / month | 5p / min | Small teams, light inbound volume |
| Business | £29.99 | 250 / month | 5p / min | Growing support or sales lines |
| Enterprise | Custom | Agreed volume | As contracted | Multi-number or high-volume teams |
Starter includes one UK 0800 number, call forwarding, voicemail to email, and email support. Business adds advanced IVR, call recording, analytics, time-of-day routing, and priority support. Enterprise covers unlimited numbers, integrations, and dedicated account management — book a demo if that is closer to your needs.
What you pay vs what the caller pays
An 0800 number is Freephone: the retail price to the caller is zero from UK landlines and mobiles (see are 0800 numbers free?). The cost of carrying the call still exists — networks settle access charges between them, and your provider bills you. That is why Freephone line rental and inbound minutes sit on the business invoice, not the customer’s phone bill. More detail: who pays for 0800 calls?
| Party | What they pay | Notes |
|---|---|---|
| Caller (UK mobile / landline) | £0.00 | Ofcom Freephone rule since July 2015 |
| Business (number owner) | Monthly plan + overage minutes | Inclusive minutes reduce surprise bills |
| Caller from abroad | Carrier international rates | UK Freephone rules do not apply overseas |
0800 cost vs 0333 for the business
A common alternative is a non-geographic 03 number (often marketed as 0333). Callers usually pay a national-rate charge (often from inclusive minutes). Businesses often pay less per inbound minute than Freephone because the caller’s network is not carrying a zero-rated call. If your goal is maximum conversions from ads or packaging — “call us free” — 0800 vs 0333 usually favours Freephone. If callers already expect a normal call charge, 0333 can be a sensible lower-cost option. We specialise in UK Freephone; use the comparison page for an honest side-by-side.
See the exact plan for your call volume
Walk through Starter vs Business with our team — or go live when you are ready.
Book a Free DemoWhat drives the cost of 0800 calls
1. Inclusive minutes vs overage
Bundled minutes make forecasting easier. On Starter, 100 minutes are included; on Business, 250. Beyond that, our published rate is 5p per minute. A quiet month may stay inside the allowance; a campaign spike will use overage — still at a known rate.
2. Landline vs mobile origin
Industry-wide, inbound Freephone often costs the business more when the call starts on a mobile, because mobile networks charge higher access fees. Always confirm how your provider bills origin types; our plans use a clear inclusive pool and flat overage so you are not guessing rates from a marketing PDF.
3. Features beyond the number
IVR menus, recording, analytics, and multi-destination routing sit on higher plans because they need more platform capability. If you only need a number forwarded to one mobile, Starter is usually enough. If you need a professional auto-attendant, look at Business or our features overview.
4. Cheap vs transparent
Some legacy telecom offers advertise a low headline rental then add connection fees or long contracts. For a practical guide to avoiding that pattern, read cheap 0800 numbers. Transparent cloud Freephone pricing is almost always easier to budget than a two-year lock-in with small print.
Worked examples (using our published rates)
These examples use UKTollFree Starter and Business figures only — not competitor quotes.
- Light usage: 80 inbound minutes on Starter → £14.99 for the month (inside the 100-minute allowance).
- Moderate spike: 140 minutes on Starter → £14.99 + (40 × 5p) = £14.99 + £2.00 = £16.99.
- Busier line: 220 minutes on Business → £29.99 (inside the 250-minute allowance).
Exact totals depend on your live traffic. The point is predictability: rental + known overage, with no setup fee on these plans.
How to keep Freephone costs under control
- Pick a plan whose inclusive minutes match a typical month, not your quietest week.
- Use IVR and time-of-day routing so after-hours calls do not ring indefinitely (Business and above).
- Monitor analytics so marketing campaigns do not surprise you with sudden minute usage.
- Port an existing number if you already have one — ask us about timing; there is no need to run two rentals longer than necessary.
For the wider Freephone context — Ofcom ranges, 0800 vs 0808, and setup — start with the UK Freephone guide.
Next steps
Ready to get a number? Buy an 0800 number, compare plans on pricing, or book a free demo to walk through routing with our team. New numbers are typically live within about an hour of confirmation.