Features for your UK Freephone number
UKTollFree.com (operated by Aancall LLC) pairs an Ofcom Freephone 0800/0808 number with cloud call handling. Starter covers forwarding and voicemail; Business adds IVR, recording, and analytics. Compare plans below, then book a free demo to get set up.
| Capability | Starter | Business | Enterprise |
|---|---|---|---|
| UK 0800 / 0808 number | Yes | Yes | Unlimited |
| Call forwarding | 1 destination | Advanced | Custom |
| Voicemail to email | Yes | + transcription | Yes |
| IVR / auto-attendant | — | Yes | Custom flows |
| Call recording | — | 30-day storage | Custom retention |
| Analytics dashboard | — | Yes | Advanced / exports |
| Softphone app | — | Yes | Yes |
| CRM / API integrations | — | — | Yes |
Full prices on Pricing · From £14.99/mo · No self-serve checkout — start with a demo.
What is a UK 0800 Freephone Number?
A UK 0800 number — officially called a "Freephone" number and regulated by Ofcom — is a special type of non-geographic business phone number that costs your callers absolutely nothing to dial. Whether they're calling from a mobile in Manchester or a landline in London, the call is completely free for them.
When a customer dials your 0800 number, it's instantly routed to any phone you choose — your mobile, your office landline, your VoIP system, or multiple phones simultaneously. You pay a small per-minute rate; your customer pays zero.
Businesses use 0800 numbers to make it easier for customers to call — Freephone removes the cost barrier for inbound enquiries compared to those using standard 01/02 geographic numbers. The reason is simple: people are far more likely to call when they know it's free.
0800 Numbers
The most prestigious UK Freephone format. Widely recognised by UK consumers as a "free to call" number. Best for customer service, sales, and support lines.
0808 Numbers
Also a UK Freephone number — identical status to 0800 in terms of cost to caller. Used when your preferred 0800 number is already taken. Same professional impact.
Who Regulates 0800 Numbers?
UK 0800 numbers are regulated by Ofcom — the UK's communications regulator. The mandatory free-from-mobile rule came into force in July 2015.
Who Uses UK 0800 Numbers?
From local startups to global enterprises — any business that wants more inbound calls from UK customers.
UK Small Businesses
Compete with larger companies by offering your customers a free, professional contact number. Perfect for retail, trade services, and local businesses wanting a national presence.
International Companies
US, Australian, Canadian, or European companies entering the UK market. Give British customers a free local number to call — your team can be anywhere in the world.
E-Commerce Stores
Build trust with UK shoppers. An 0800 number on your website and packaging signals professionalism and increases purchase confidence from first-time buyers.
Contact Centres
High-volume inbound operations that need reliable, scalable 0800 infrastructure with advanced routing, recording, and analytics capabilities.
Healthcare & Medical
Clinics, pharmacies, and healthcare providers that want patients to call without hesitation. 0800 numbers remove the cost barrier for vulnerable callers.
Charities & Non-Profits
Charities frequently use 0800 and 0808 numbers for helplines and donation lines. Ensures those who need help most are never put off by call costs.
Call handling built for Freephone
Capabilities below — availability depends on plan (see the matrix above). Business is the usual pick for IVR, recording, and analytics.
Advanced Call Forwarding
Forward incoming calls to any phone number anywhere in the world — UK mobile, UK landline, US number, or VoIP extension. Set sequential or simultaneous ringing across multiple destinations.
IVR & Auto-Attendant
"Thank you for calling Acme Ltd. Press 1 for Sales, 2 for Support, 3 for Accounts." Create multi-level call menus that professionally route customers to the right team, every time.
Call Recording
Record all incoming calls automatically for staff training, compliance, dispute resolution, and quality assurance. Business plans store recordings for 30 days by default; Enterprise can customise retention. Accessible from your dashboard.
Voicemail to Email
Never miss a message. When callers leave a voicemail, the audio recording is immediately emailed to you as an MP3 attachment. Optional transcription so you can read messages at a glance.
Real-Time Analytics Dashboard
See exactly what's happening with your calls. Live and historical data on call volumes, peak hours, missed calls, call durations, geographic distribution, and which marketing campaigns are driving calls.
Time-of-Day Routing
Set different routing rules for different times and days. Business hours calls go to your team. After-hours calls route to voicemail, an on-call mobile, or a custom out-of-hours message.
Simultaneous Ring
Ring up to 5 different phone numbers at the same time when a call comes in. The first agent to pick up gets the call. Ideal for distributed teams, remote workers, and small businesses.
Free Number Porting
Already have an 0800 number with another provider? Bring it to us at no charge. We manage the entire porting process. Your number works normally throughout, with zero downtime.
Softphone App
Receive and make calls using your 0800 number from your laptop or smartphone — anywhere in the world. Display your 0800 number as your outbound caller ID. No extra hardware needed.
Frequently Asked Questions About Features
What features are included with a UK 0800 number?
Starter includes call forwarding and voicemail to email. The Business plan adds IVR (Auto-Attendant), call recording (30-day storage), analytics, time-of-day routing, simultaneous ring, and a softphone app.
Can I route calls to multiple numbers simultaneously?
Yes. With the simultaneous ring feature, you can route inbound calls to up to 5 different phone numbers at the same time. The first person to answer takes the call, making it perfect for distributed teams.
Is call recording included?
Yes, automatic call recording is included on our Business and Enterprise plans. Business stores recordings for 30 days by default; Enterprise can customise retention. Download or review from your web dashboard.
How does time-of-day routing work?
Time-of-day routing allows you to set rules based on your business hours. During the day, calls route to your main office or team. After hours, calls can automatically route to voicemail or an on-call mobile.