Enterprise Call Recording
Automatically record, securely store, and easily playback every inbound 0800 call. Essential for comprehensive staff training, swift dispute resolution, and strict industry regulatory compliance.
Book an Enterprise DemoCapture & Secure Every Conversation
Enable automatic call recording across your entire UK 0800 number infrastructure with a single click. There are no local hardware storage limits, no server racks to maintain, and no complex PBX configurations required.
All recorded audio is protected with 256-bit AES encryption and stored in our highly secure cloud. Easily search, filter, download, or stream recordings directly from your web dashboard. Stay compliant by injecting automated legal disclaimers ("This call may be recorded...") before the connection is made.
- 256-bit AES Encrypted Cloud Storage
- Pre-Call Legal Disclaimer Injection
- Deep Search by Date, Agent, or Caller ID
- DTMF Pause & Resume (PCI-DSS Compliant)
Built for Regulatory Demands
Our recording suite provides the exact technical controls required to satisfy quality assurance managers, legal teams, and regulatory bodies.
Secure Cloud Vault
Rest easy knowing your data is safe. All recordings are encrypted at rest and in transit, securely archived in redundant European data centers for 90 days by default.
PCI-DSS Compliance
Taking payments? Agents can instantly pause the call recording using a keypad shortcut to collect sensitive credit card details, ensuring no payment data is ever stored.
Automated Announcements
Upload a custom MP3 or use text-to-speech to play a mandatory legal warning to callers notifying them that the call is being recorded, fulfilling GDPR consent requirements.
Bulk Export & Archiving
Need to retain data longer for legal reasons? Use our dashboard to bulk download monthly archives, or configure automatic pushes to your own Amazon S3 storage bucket.
Quality Assurance Training
Transform how your support staff operates. Managers can listen back to difficult customer interactions to coach agents, refine scripts, and improve overall service quality.
CRM API Integration
Link your telecoms to your workflow. Automatically attach call recording audio files and metadata directly to the corresponding contact record in Salesforce or HubSpot.
Frequently Asked Questions
Is call recording compliant with UK data protection laws?
Yes, our platform is designed to help you maintain strict compliance with GDPR and FCA regulations. We provide automated pre-call legal disclaimers (e.g., "This call is recorded for training purposes") and secure 256-bit AES encryption for all stored media.
How long are my call recordings stored?
By default, all encrypted call recordings are securely stored in our cloud infrastructure for 90 days. Enterprise clients can customize retention policies or configure automatic backups to their own external Amazon S3 buckets or SFTP servers.
Can I pause the recording to take credit card details over the phone?
Absolutely. To ensure PCI-DSS compliance, our system supports on-demand "Pause and Resume" functionality. Agents can temporarily halt the recording via a dashboard button or phone keypad shortcut while collecting sensitive payment information.
How do I search and access my recordings?
Recordings are instantly available in your secure online dashboard. You can search by date range, caller ID, assigned agent, or call duration. Audio files can be streamed directly in the browser, downloaded individually, or exported in bulk.